Patient Access & Front Desk Coordinator

Beth Israel Lahey Health; Boston (MA); Presencial; USD 28.000 - 38.000; Tempo integral

Resumo da vaga

Beth Israel Lahey Health is seeking a Reception Desk Representative to greet patients, answer calls, and schedule appointments for multiple providers. You will verify demographics and insurance data, follow scheduling criteria, and maintain clear communication with physicians and care teams.

The role emphasizes excellent customer service, strong problem solving, and calm handling of stressful situations while using basic computer skills.

Qualificações

• High School diploma or GED required. Associate's degree preferred.
• 1-3 years related work experience in customer service with demonstrated active listening and problem solving.
• Attention to detail, strong verbal communication, customer service and keyboarding skills.
• Medical terminology knowledge.
• Excellent interpersonal skills and ability to work independently and in a team with clinicians.

Responsabilidades

• Answers, screens, and processes incoming calls professionally; schedules and checks in patients for multiple providers.
• Updates demographic and insurance data at scheduling and check-in following guidelines.
• Follows scheduling criteria and uses scripts to determine appointment type and urgency.
• Sends accurate communications to physicians and other providers.
• Diffuses challenging situations and seeks supervisor assistance when needed.

Conhecimentos

Active listening

Problem solving

Customer service

Verbal communication

Keyboarding

Formação

High School diploma or GED

Associate's degree preferred

Ferramentas

Computer literacy

Descrição da vaga

Beth Israel Lahey Health is seeking a Reception Desk Representative to greet patients, answer calls, and schedule appointments for multiple providers. You will verify demographics and insurance data, follow scheduling criteria, and maintain clear communication with physicians and care teams.

The role emphasizes excellent customer service, strong problem solving, and calm handling of stressful situations while using basic computer skills.