Patient Experience Coordinator

Medical Care of Boston Management Corporation; United States; On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking a healthcare front desk professional to deliver high-quality patient service and ensure smooth practice operations. You will greet patients, manage check-in, registration, scheduling, referrals and serve as a liaison between patients and staff.

The role requires a High School diploma or GED, 1-3 years of relevant experience, and proficiency with Microsoft Office and patient data systems; billing support and cross-practice coordination may be involved.

Qualifications

• High School diploma or GED required.
• Certificate 1 Medical Admin Assistant Cert preferred.
• 1-3 years related work experience required.
• Experience with computer systems including web-based applications and some Microsoft Office applications (Outlook, Word, Excel, PowerPoint or Access).

Responsibilities

• Greet patients and visitors with courtesy and privacy.
• Serve as central communication source for patient care and be responsive and accessible.
• Process check-in, registration, scheduling, demographics verification and billing data.
• Schedule, reschedule and cancel appointments, and obtain referrals.
• Assist with billing functions and support smooth practice operations.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

High School diploma or GED

Medical Admin Assistant Cert

Tools

Outlook

Word

Excel

PowerPoint

Access

Job description

Beth Israel Lahey Health is seeking a healthcare front desk professional to deliver high-quality patient service and ensure smooth practice operations. You will greet patients, manage check-in, registration, scheduling, referrals and serve as a liaison between patients and staff.

The role requires a High School diploma or GED, 1-3 years of relevant experience, and proficiency with Microsoft Office and patient data systems; billing support and cross-practice coordination may be involved.