Patient Experience & Scheduling Coordinator

MedStar Health; Baltimore (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health in Baltimore is seeking a welcoming front desk associate to greet patients and ensure smooth routing through the practice or department. You will register patients, collect co-pays, and input demographic and insurance information to support timely care.

The role involves answering calls, scheduling follow-ups, processing tests, and maintaining accurate records. A positive attitude and strong communication are essential in a fast-paced healthcare setting.

Qualifications

• High School Diploma or GED required; one year of education may substitute for one year of experience.
• 1 year of relevant experience preferred; healthcare setting preferred.
• CPR certification required within 90 days; varies by department.

Responsibilities

• Greet patients and coordinate patient flow through the department.
• Register patients, verify insurance, collect co-pays.
• Process Time-of-Service payments and update demographic data.
• Schedule appointments and prepare test requisitions.
• Answer phone with triage and route messages.
• Maintain patient records and support quality initiatives.
• Ensure neat front office and uphold MedStar Health standards.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

High-pressure environment

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health in Baltimore is seeking a welcoming front desk associate to greet patients and ensure smooth routing through the practice or department. You will register patients, collect co-pays, and input demographic and insurance information to support timely care.

The role involves answering calls, scheduling follow-ups, processing tests, and maintaining accurate records. A positive attitude and strong communication are essential in a fast-paced healthcare setting.