Patient Experience & Scheduling Coordinator

MedStar Health; Baltimore (MD); On-site; USD 26,000 - 46,000; Full time

Job summary

MedStar Health in Baltimore seeks a friendly receptionist to serve as the initial contact for patients at the practice or department. You will greet patients, coordinate flow, schedule appointments, register patients, and collect co-pays, processing Time-of-Service payments.

You will update demographic and insurance information, provide follow-up appointments and test requisitions, answer phones, triage calls, and support administrative processes to improve the patient experience.

Qualifications

• High School Diploma or GED required.
• One year of relevant education may substitute for one year of required work experience.
• Experience in healthcare or patient scheduling preferred.
• Knowledge of IDX/GE Centricity preferred.
• CPR certification required.

Responsibilities

• Greet patients and coordinate flow through the department.
• Schedule appointments and manage registrations and check-ins.
• Collect co-pays and process Time-of-Service payments.
• Update demographic and insurance information in the system.
• Answer calls and provide telephone triage as needed.
• Prepare forms, scan and index records to maintain patient files.
• Communicate with patients about missed appointments and reschedule as needed.
• Support other administrative processes to improve patient experience.
• Maintain neat, professional front desk areas and participate in team meetings.

Skills

Interpersonal skills

Customer service

Telephone etiquette

Medical terminology

Oral and written communication

Education

High School Diploma or GED

Job description

MedStar Health in Baltimore seeks a friendly receptionist to serve as the initial contact for patients at the practice or department. You will greet patients, coordinate flow, schedule appointments, register patients, and collect co-pays, processing Time-of-Service payments.

You will update demographic and insurance information, provide follow-up appointments and test requisitions, answer phones, triage calls, and support administrative processes to improve the patient experience.