Patient Experience & Scheduling Coordinator

Starkey; Austin (TX); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Company-paid life insurance

Short-term disability insurance

Long-term disability insurance

Employee assistance program

Hearing aid benefits

Paid time off

Paid sick time

Paid holidays

Job summary

Starkey Retail in Austin, TX, is seeking a front desk receptionist to create a concierge-level patient experience. You will greet patients, manage check-ins, schedule appointments, and support accounts and billing processes with HIPAA-compliant practices.

Responsibilities include maintaining a neat office, coordinating with the clinic team, and assisting with patient education and events while ensuring excellent customer service throughout the patient journey.

Qualifications

• High school diploma or GED required.
• 1-2 years in customer service or retail preferred.
• Proficient computer skills with standard office software.

Responsibilities

• Greet patients and manage front desk arrival procedures.
• Administer patient intake forms and update clinic records.
• Schedule and confirm appointments, maintain calendar and check-ins.
• Handle accounts receivable, deposits, and basic inventory tasks.
• Assist in patient education and outreach activities.
• Maintain HIPAA compliance and protect patient privacy.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High school diploma

Tools

Sycle

Pay Junction

Microsoft 365

Job description

Starkey Retail in Austin, TX, is seeking a front desk receptionist to create a concierge-level patient experience. You will greet patients, manage check-ins, schedule appointments, and support accounts and billing processes with HIPAA-compliant practices.

Responsibilities include maintaining a neat office, coordinating with the clinic team, and assisting with patient education and events while ensuring excellent customer service throughout the patient journey.