Patient Experience & Front Desk Specialist

Advanced Surgery Center Austin; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Advanced Surgery Center Austin seeks a friendly front desk associate to be the first point of contact for patients entering the medical office. You will greet patients, schedule appointments, collect co-pays, enter data, and maintain a well-organized front desk while upholding HIPAA and patient confidentiality.

The role requires excellent customer service skills, experience as a medical assistant, and the ability to multitask in a fast-paced environment with strong data-entry and communication

Qualifications

• Education: Requires a high school diploma or GED.
• Experience: Office administration experience; Medical Assistant preferred.
• Knowledge of medical terminology and basic computer skills.

Responsibilities

• Greets patients and directs visitors to proper areas.
• Answers the phone professionally and schedules appointments.
• Collects and verifies patient information and co-payments.
• Inputs data into the computer and maintains front desk organization.
• Communicates with patients and staff while maintaining courtesy.
• Protects patient confidentiality and HIPAA compliance.
• Prepares and balances daily batches for Billing Department.
• Performs other duties as assigned.

Skills

Verbal communication

Written communication

Multitasking

Organizational skills

Customer service

Phone etiquette

HIPAA compliance

Medical terminology

Data entry

Education

High school diploma or GED

Job description

Advanced Surgery Center Austin seeks a friendly front desk associate to be the first point of contact for patients entering the medical office. You will greet patients, schedule appointments, collect co-pays, enter data, and maintain a well-organized front desk while upholding HIPAA and patient confidentiality.

The role requires excellent customer service skills, experience as a medical assistant, and the ability to multitask in a fast-paced environment with strong data-entry and communication