Patient Experience Specialist — Front Desk & Scheduling

American Oncology Network, Inc.; Columbus (OH); On-site; USD 24,000 - 36,000; Full time

Job summary

American Oncology Network, Inc. is seeking a Patient Services Specialist at Zangmeister Cancer Center to handle patient intake, scheduling, medical records, and payments.

You will ensure accurate documentation and friendly service across multi-site settings. Responsibilities include greeting patients, verifying identity, updating demographics, posting co-pays, managing EMR, scheduling, and coordinating with the financial counselor.

Qualifications

• Minimum of one year in a healthcare setting.
• Physician office experience preferred.
• Strong customer service focus with attention to detail and multitasking ability.

Responsibilities

• Greet patients and caregivers professionally to create a welcoming environment.
• Check in patients, verify identity, and document arrival in the EMR.
• Maintain patient demographics and update records as needed.

Skills

Customer service

Multitasking

Communication

Attention to detail

MS Office

Education

High School Diploma

Associates degree preferred

Tools

MS Office

Job description

American Oncology Network, Inc. is seeking a Patient Services Specialist at Zangmeister Cancer Center to handle patient intake, scheduling, medical records, and payments.

You will ensure accurate documentation and friendly service across multi-site settings. Responsibilities include greeting patients, verifying identity, updating demographics, posting co-pays, managing EMR, scheduling, and coordinating with the financial counselor.