Patient Experience & Scheduling Coordinator

Athletico; Ann Arbor (MI); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx, Dental and Vision

HSA, FSA

PTO 15 days

6 holidays + 2 floating holidays

401(k) with match

Commuter pre-tax

EAP

Job summary

Athletico is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience while maintaining data integrity and supporting revenue cycle performance.

Reporting to the Clinic Manager, this role collaborates with clinical teams and supports the Patient Experience Specialist. Strong customer service, HIPAA knowledge, and EMR proficiency are essential.

Qualifications

• High school diploma or GED required.
• 1-2 years of customer service experience in healthcare preferred.
• Knowledge of insurance benefits and HIPAA compliance.

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly and resolving issues promptly.
• Accurately complete patient intake and registration, including demographic verification and insurance eligibility.
• Educate patients on financial responsibilities, payment options, and digital tools to improve transparency.
• Collect time-of-service payments and meet established collection targets.
• Manage clinic scheduling workflows to optimize provider availability and patient access.
• Monitor KPIs for registration accuracy, insurance verification turnaround, and patient satisfaction.
• Collaborate with PES, Billing, and Clinical Operations to resolve complex issues.
• Utilize EMR systems and reporting tools to track patient outcomes and drive improvements.
• Coordinate communication of progress notes to referral sources.

Skills

Customer service

MS Office

Outlook

Excel

Insurance verification

HIPAA compliance

Data entry

Communication

Education

High School Diploma or GED

Tools

EMR/EHR systems

Scheduling platforms

Dashboards

Reporting tools

Job description

Athletico is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience while maintaining data integrity and supporting revenue cycle performance.

Reporting to the Clinic Manager, this role collaborates with clinical teams and supports the Patient Experience Specialist. Strong customer service, HIPAA knowledge, and EMR proficiency are essential.