Front Office & Patient Experience Coordinator

Athletico; Dallas (TX); On-site; USD 21,000 - 32,000; Part time

Benefits offered by this job

Commuter: Pre-Tax Transit & Parking

Retirement 401(k) w/ Per-Pay Company {

SoFi Financial Wellness Tools & Loan

HUSK Fitness Resources & Gym Discounts

Home, Auto, and Pet Insurance

KinderCare Discount

Employee Assistance Program (EAP)

Employee Discount Program

Bereavement Time Off & Resources

Job summary

Athletico seeks a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience. You will support data integrity, HIPAA compliance, and revenue cycle performance while collaborating with clinical teams and PES for efficient operations.

The role emphasizes scheduling, registration accuracy, and educating patients on payments and digital tools, with opportunities to contribute to community engagement and cross-training

Qualifications

• High School Diploma or GED required.
• 1–2 years of customer service preferred.
• Knowledge of healthcare insurance benefits and coverage preferred.

Responsibilities

• Deliver an exceptional front-office experience by greeting patients and resolving issues.
• Accurately complete patient intake and registration, including demographic verification and insurance eligibility.
• Educate patients on financial responsibilities, payment options, and digital tools.
• Collect time-of-service payments and meet collection targets.
• Manage clinic scheduling workflows to optimize provider availability.
• Monitor KPIs for registration accuracy and patient satisfaction.
• Collaborate with PES, Billing, and Clinical Operations to resolve issues.
• Utilize EMR systems and dashboards to track patient outcomes and support improvements.
• Coordinate communication of patient progress notes with referral sources.
• Organize patient milestone celebrations and community activities with the clinical team.
• Participate in ongoing training and cross-training to maintain front-office proficiency.

Skills

Customer service

MS Office

Excel

Insurance verification

HIPAA compliance

Data entry

Education

High School Diploma or GED

Tools

EMR/EHR systems

Scheduling platforms

Dashboards & reporting tools

MS Teams

Job description

Athletico seeks a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience. You will support data integrity, HIPAA compliance, and revenue cycle performance while collaborating with clinical teams and PES for efficient operations.

The role emphasizes scheduling, registration accuracy, and educating patients on payments and digital tools, with opportunities to contribute to community engagement and cross-training