Patient Experience Coordinator - Front Office & Scheduling

Athletico Physical Therapy; New England (GA); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx, Dental and Vision (elig.

HSA, FSA

Fertility Benefit

Life Insurance

Disability Insurance

401(k) with company match

PTO 15 days

Holidays + floating days

Gym discounts

EAP

Job summary

Athletico Physical Therapy is hiring a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience while protecting data integrity. You will work closely with the Clinic Manager and clinical teams to support revenue cycle performance and compliance.

The role requires strong customer service, EMR proficiency, and knowledge of insurance processes.

Qualifications

• High School Diploma or GED required.
• Excellent customer service skills.
• Proficient with MS Office, Outlook and Excel.
• Knowledge of healthcare insurance benefits and coverage preferred.
• Experience with requesting and managing customer payments preferred.

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly and resolving issues promptly.
• Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements.
• Educate patients on financial responsibilities, payment options, and digital tools to improve transparency.
• Collect time-of-service payments and meet established collection targets.
• Manage clinic scheduling workflows to optimize provider availability and patient access.
• Monitor KPIs for registration accuracy, insurance verification turnaround, and patient satisfaction.
• Collaborate with PES, Billing, and Clinical Operations to resolve issues.
• Utilize EMR systems, dashboards, and reporting tools to track patient outcomes and support improvements.
• Coordinate communication of patient progress notes to referral sources.

Skills

Customer service

MS Office

Insurance verification

HIPAA compliance

Data entry

Communication

Time management

Education

High School Diploma or GED

Tools

EMR/EHR systems

Scheduling platforms

Dashboards & reporting tools

Job description

Athletico Physical Therapy is hiring a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience while protecting data integrity. You will work closely with the Clinic Manager and clinical teams to support revenue cycle performance and compliance.

The role requires strong customer service, EMR proficiency, and knowledge of insurance processes.