Patient Experience Coordinator - Front Desk & Billing

Athletico; Silvis (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx, Dental & Vision (elig.)

HSA / FSA programs

Parental leave & disability benefits

401(k) retirement plan with company 12

Job summary

Athletico is seeking a Patient Experience Coordinator to deliver a seamless front-office experience, handle patient intake, and manage financial clearance. You will collaborate with clinical teams and use EMR systems to ensure data integrity and efficient revenue cycle operations.

Ideal candidates bring 1–2 years in customer service or healthcare admin, strong Microsoft Office skills, and the ability to explain financial responsibilities to patients.

Qualifications

• Education: High School Diploma or GED.
• Knowledge of healthcare insurance benefits and coverage preferred.
• 1-2 years of customer service experience required; healthcare admin experience preferred.

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly and resolving issues promptly.
• Accurately complete patient intake and registration, including demographic verification and insurance eligibility.
• Educate patients on financial responsibilities, payment options, and digital tools.
• Collect time-of-service payments and meet established collection targets.
• Manage clinic scheduling workflows to optimize provider availability and patient access.
• Monitor KPIs for registration accuracy, insurance verification, and patient satisfaction.
• Collaborate with PES, Billing, and Clinical Ops teams to resolve issues and improve processes.
• Utilize EMR systems and dashboards to track outcomes and support improvements.

Skills

Excellent customer service

MS Office / Outlook / Excel

Insurance verification knowledge

Payment collection experience

English proficiency

EMR / EHR familiarity

Scheduling platforms familiarity

Education

High School Diploma or GED

Tools

EMR / EHR systems

Scheduling dashboards

Job description

Athletico is seeking a Patient Experience Coordinator to deliver a seamless front-office experience, handle patient intake, and manage financial clearance. You will collaborate with clinical teams and use EMR systems to ensure data integrity and efficient revenue cycle operations.

Ideal candidates bring 1–2 years in customer service or healthcare admin, strong Microsoft Office skills, and the ability to explain financial responsibilities to patients.