Patient Experience & Scheduling Concierge

Boston Medical Center; Baltimore (MD); On-site; USD 24,000 - 35,000; Full time

Job summary

GBMC HealthCare is seeking a detail-oriented Medical Office Clerk to support practice operations, including patient registration, appointment scheduling, and copay collections in a fast-paced environment.

Responsibilities include greeting visitors, managing a high volume of telephone calls, data entry of demographics and insurance, and coordinating referrals and tests with accuracy and courtesy. A High School diploma or GED and 6 months of related experience are preferred.

Qualifications

• Employer requires customer service skills and basic medical terminology.
• Strong written and verbal communication abilities are essential.
• Ability to perform simple arithmetic and manage multiple tasks in a busy setting.

Responsibilities

• Receives and screens visitors and telephone calls; answers general inquiries.
• Schedules patient appointments and performs data entry of demographics and insurance.
• Verifies insurance information and referrals as needed for service before the visit.
• Checks in patients, verifies and scans insurance cards, collects copays.
• Manages high volume of calls, routes to providers, and responds to messages by end of day.
• Pre-registration and confirmation of appointments prior to service date; processes MyChart registration.

Skills

Customer service

Medical terminology

Written and oral communication

Phone handling

Data entry

Multitasking

Education

High School Diploma or GED

Job description

GBMC HealthCare is seeking a detail-oriented Medical Office Clerk to support practice operations, including patient registration, appointment scheduling, and copay collections in a fast-paced environment.

Responsibilities include greeting visitors, managing a high volume of telephone calls, data entry of demographics and insurance, and coordinating referrals and tests with accuracy and courtesy. A High School diploma or GED and 6 months of related experience are preferred.