Patient Experience Coordinator

gbmc; United States; Presencial; USD 23.000 - 34.000; Jornada completa

Descripción de la vacante

GBMC HealthCare is seeking a patient services assistant to greet visitors, answer calls, schedule appointments, verify insurance, and facilitate registration. The role emphasizes accurate data entry, insurance verification, and timely communication with providers and patients.

The position supports high-volume outpatient operations in a normal office environment, requiring attention to detail and strong customer service skills.

Formación

• High School or GED equivalency required.
• 6 months of related experience preferred.
• Knowledge of medical terminology preferred.
• Written and oral communication skills required.
• Ability to perform non-complex arithmetic calculations.
• Ability to organize and prioritize tasks.
• Ability to manage multiple tasks and phone volume simultaneously.

Responsabilidades

• Receives and screens visitors and telephone calls.
• Responds to general inquiries by referring to policies and procedures.
• Provides customer service to patients by relaying information about the Medical Center and reminders of appointments.
• Schedules patient appointments and performs data entry of demographics and insurance.
• Verifies insurance information and requests referrals if necessary.
• Assists patients with registering for MyChart.
• Manages a high volume of telephone calls and routes accordingly.
• Generates telephone encounters from patient calls for provider review.
• Processes telephone messages by end of day.
• Performs pre-registration and confirmation of appointments.
• Checks in patients, verifies insurance, and collects IDs and insurance cards.
• Manages referral work queues and attaches referrals to appointments.
• Handles incoming faxes and routes paperwork to providers/staff.
• Scans medical records to patient MRN and updates records.

Conocimientos

Customer service

Medical terminology

Written communication

Oral communication

Arithmetic calculations

Task management

Educación

High School or GED equivalency

Descripción del empleo

GBMC HealthCare is seeking a patient services assistant to greet visitors, answer calls, schedule appointments, verify insurance, and facilitate registration. The role emphasizes accurate data entry, insurance verification, and timely communication with providers and patients.

The position supports high-volume outpatient operations in a normal office environment, requiring attention to detail and strong customer service skills.