Patient Experience Scheduler - 4-Day Week, Daytime

franklingeneral; Hampton (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Franklin General Hospital is seeking a Clinic Pod Scheduling Coordinator to manage patient appointments and serve as the friendly voice callers hear first. This full-time role (36 hours per week) emphasizes accuracy, detail, and superb customer service in a fast-paced clinic setting.

You will maintain scheduling systems, coordinate with clinic staff, and support smooth daily operations, with daytime hours from 7:30 AM to 4:30 PM and no weekends or holidays.

Qualifications

• Strong attention to detail and organizational skills.
• Friendly, professional demeanor with excellent customer service skills.
• Proficiency in computer systems and scheduling software.
• Ability to multitask and work in a fast-paced environment.
• Strong communication and interpersonal skills.

Responsibilities

• Schedule patient appointments accurately and efficiently
• Serve as the first point of contact for patients by phone
• Provide excellent customer service and create a welcoming experience
• Maintain and update scheduling systems
• Coordinate with clinic staff to ensure smooth daily operations
• Perform general administrative and clerical tasks

Skills

Attention to detail

Customer service

Scheduling software

Multitasking

Communication skills

Tools

Scheduling software

Job description

Franklin General Hospital is seeking a Clinic Pod Scheduling Coordinator to manage patient appointments and serve as the friendly voice callers hear first. This full-time role (36 hours per week) emphasizes accuracy, detail, and superb customer service in a fast-paced clinic setting.

You will maintain scheduling systems, coordinate with clinic staff, and support smooth daily operations, with daytime hours from 7:30 AM to 4:30 PM and no weekends or holidays.