Patient Coordinator

Granville-Health-System; Oxford (NC); On-site; USD 36,000 - 42,000; Full time

Job summary

Granville-Health-System in North Carolina is seeking a Patient Coordinator to manage front desk operations and ensure smooth patient access, scheduling, registration and clear communication to support clinic flow and a positive patient experience.

Two years of office experience are required, with strong written and organizational skills; the role also requires proficiency in word processing and Excel and the ability to multi-task under pressure while maintaining OSHA/HIPAA compliance.

Qualifications

• Minimum 2 years of office experience.
• Strong written and organizational skills with attention to detail.
• Proficient in word processing and Excel; able to multi-task.

Responsibilities

• Schedule patients according to clinic protocols and verify demographic details.
• Greet and assist patients, directing them appropriately.
• Manage registration and prepare encounter forms for the clinical team.
• Answer calls, handle appointment reminders, and maintain patient records.
• Ensure OSHA, HIPAA compliance and maintain office flow.

Skills

Office experience

Communication

Organization

Multitasking

Problem solving

Microsoft Word

Microsoft Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Full Time , 1st , Monday through Thursday 7:30am-4:45pm and Friday 7:30am-12:30pm

Position Summary

The Patient Coordinator is responsible for maintainingfront desk operations and facilitating patient access in alignment with established practice standards. This role serves as the primary point of contact for patients and ensures accurate scheduling, registration, and communication to support efficient clinic flow and a positive patient experience.

Schedules patients in accordance with office protocols while obtaining and verifying key demographic and visit-related information, including patient name, address, referring provider, reason for visit, and authorization details. Maintains and updates patient records to ensure accuracy and completeness.

Answers incoming calls promptly and professionally, addressing patient needs, coordinating appointments, and providing clear, non-clinical information within practice guidelines. Conducts appointment reminder calls in advance of scheduled visits and manages returned mail by updating patient records as needed.

Prepares and distributes daily schedules to support operational readiness. Greets patients and visitors in a professional and welcoming manner, assesses their needs, and directs them appropriately. Provides routine, non-medical instructions to patients in preparation for their visit.

Supports the registration process by reviewing all patient forms for completeness and accuracy, assisting patients who require help completing documentation, and ensuring all required information is obtained prior to the visit. Prepares encounter forms and ensures appropriate documentation is available for the clinical team.

Utilizes the practice management system to verify patient status (new vs. established) and supports accurate patient identification and record management.

QUALIFICATIONS:

Candidates must have a minimum of 2 years office experience.Medical Office experience preferred. Must possess strong written and organizational skills with attention to detail. Must be able to multi-task and work well under pressure. Must possess problem solving skills as well as using good communication. Computer skills with experience in word processing, and excel required. Oversees daily flow of office and maintains facility compliance in regards to OSHA, HIPAA, and JCAHO.