Clinic Pod Scheduling Coordinator

franklingeneral; Hampton (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Franklin General Hospital is seeking a Clinic Pod Scheduling Coordinator to manage patient appointments and serve as the friendly voice callers hear first. This full-time role (36 hours per week) emphasizes accuracy, detail, and superb customer service in a fast-paced clinic setting.

You will maintain scheduling systems, coordinate with clinic staff, and support smooth daily operations, with daytime hours from 7:30 AM to 4:30 PM and no weekends or holidays.

Qualifications

• Strong attention to detail and organizational skills.
• Friendly, professional demeanor with excellent customer service skills.
• Proficiency in computer systems and scheduling software.
• Ability to multitask and work in a fast-paced environment.
• Strong communication and interpersonal skills.

Responsibilities

• Schedule patient appointments accurately and efficiently
• Serve as the first point of contact for patients by phone
• Provide excellent customer service and create a welcoming experience
• Maintain and update scheduling systems
• Coordinate with clinic staff to ensure smooth daily operations
• Perform general administrative and clerical tasks

Skills

Attention to detail

Customer service

Scheduling software

Multitasking

Communication skills

Tools

Scheduling software

Job description

Clinic Pod Scheduling Coordinator

Position: Clinic Pod Scheduling Coordinator
Employment Type: Full-Time (36 hours per week)
Location: Franklin General Hospital

About Us

At Franklin General Hospital, we are committed to delivering a five-star patient experience from the very first interaction. Our clinic team plays a vital role in ensuring patients feel welcomed, supported, and well cared for.

Position Summary

Have you been waiting for the perfect office position? This could be it! The Clinic Pod Scheduling Coordinator plays a key role in creating a positive patient experience by managing scheduling and being the friendly voice patients hear first. This position requires strong attention to detail, excellent customer service skills, and comfort working with computer systems.

Key Responsibilities

• Schedule patient appointments accurately and efficiently
• Serve as the first point of contact for patients by phone
• Provide excellent customer service and create a welcoming experience
• Maintain and update scheduling systems
• Coordinate with clinic staff to ensure smooth daily operations
• Perform general administrative and clerical tasks

Qualifications

• Strong attention to detail and organizational skills
• Friendly, professional demeanor with excellent customer service skills
• Proficiency in computer systems and scheduling software
• Ability to multitask and work in a fast-paced environment
• Strong communication and interpersonal skills

Why Join Us

• Supportive and team-oriented work environment
• Consistent daytime schedule with no weekends or holidays
• Opportunity to make a meaningful impact on patient experience
• Professional growth opportunities

Schedule

• Full-Time: 36 hours per week
• Day hours: 7:30 AM – 4:30 PM
• No weekends or holidays
• Scheduled 4 days a week