Patient Experience Leader, Healthcare Service Excellence

Compass Healthcare; Lancaster (CA); On-site; USD 71,000 - 76,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Paid Parental Leave

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services, serving more than 1,000 hospitals and systems nationwide. This role coordinates patient experience activities, ensuring high satisfaction, account retention, and strong employee relations while aligning with policies and financial goals.

The position requires coordinating surveys, compliance with CMS/JCAHO, and collaboration with on-site management to drive regional patient satisfaction and

Qualifications

• HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred.
• 2-3 years in-servicing experience in customer service training.
• Hospitality and healthcare experience preferred.
• 3-4 years in service-oriented operations.
• Proficient in Windows-based office software including Word, Excel, PowerPoint and Outlook.

Responsibilities

• Tracks financial incentives, penalties, and reporting tied to patient satisfaction performance.
• Maintains client satisfaction to support account retention.
• Administers client surveys and responds promptly.
• Monitors and follows up on patient satisfaction initiatives.
• Assists in developing department patient satisfaction action plans.
• Participates in hospital committees as needed.
• Ensures compliance with CMS and JCAHO.
• Promotes patient satisfaction progress across regions.

Skills

Customer service training

Coaching

Organizational skills

Education

HS diploma/GED

4 year degree preferred

Tools

Microsoft Office

Job description

Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services, serving more than 1,000 hospitals and systems nationwide. This role coordinates patient experience activities, ensuring high satisfaction, account retention, and strong employee relations while aligning with policies and financial goals.

The position requires coordinating surveys, compliance with CMS/JCAHO, and collaboration with on-site management to drive regional patient satisfaction and