Patient Experience Lead

Compass Healthcare; Long Beach (CA); On-site; USD 73,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Paid Parental Leave

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

FSAs

Job summary

Morrison Healthcare, a Compass Healthcare company, seeks a Patient Experience Manager in Long Beach, CA to coordinate patient experience activities within the assigned system and monitor satisfaction initiatives. You will work to ensure client satisfaction, retention, and compliance with policies across hospital accounts.

The role requires strong organizational and coaching skills, plus proficiency with Windows office software.

Qualifications

• Strong organizational skills and ability to multi-task across programs.
• Experience in customer service training or staff development.
• Proficiency with Windows-based office software including Word, Excel, PowerPoint and Outlook.

Responsibilities

• Coordinate and direct all patient experience activities within the assigned system.
• Monitor patient satisfaction initiatives and ensure client satisfaction levels and account retention.
• Ensure compliance with client, government, and division policies and procedures.

Skills

Organizational skills

Multi-tasking

Coaching skills

Microsoft Office proficiency

Education

HS diploma/GED

4-year degree preferred

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Morrison Healthcare, a Compass Healthcare company, seeks a Patient Experience Manager in Long Beach, CA to coordinate patient experience activities within the assigned system and monitor satisfaction initiatives. You will work to ensure client satisfaction, retention, and compliance with policies across hospital accounts.

The role requires strong organizational and coaching skills, plus proficiency with Windows office software.