Patient Experience & Dining Program Lead

Compass Group USA; Memphis (TN); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off (varies by site/state

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Morrison Healthcare, a Compass Group USA company, is seeking a Patient Experience Manager to coordinate and direct patient experience initiatives across assigned healthcare systems. You will monitor and optimize patient satisfaction, ensuring compliance with regulatory requirements and driving account retention.

Ideal candidates possess strong organizational skills, hospitality/healthcare background, and experience in service-oriented operations.

Qualifications

• HS diploma/GED or equivalent combination of education and experience; a 4 year degree is preferred.
• 2-3 years in-servicing experience in customer service training.
• Hospitality and healthcare experience preferred.
• 3-4 years experience in service-oriented operations.
• Excellent organizational skills and ability to multi-task.

Responsibilities

• Coordinate and direct all patient experience activities within the assigned system.
• Track financial incentives, penalties, and reporting tied to patient satisfaction performance.
• Maintain client satisfaction to ensure account retention.
• Administer client surveys and respond in a timely manner.
• Monitor compliance of patient satisfaction initiatives including regulatory needs.
• Develop and monitor department action plans to meet accounts’ needs.
• Participate in hospital committees related to patient satisfaction.
• Ensure compliance with CMS, JCAHO and other regulators.
• Collaborate with on-site management to achieve operational goals.
• Prepare patient satisfaction reports for management and leadership.

Skills

Organizational skills

Coaching

On-the-job training

Microsoft Office

Word

Excel

PowerPoint

Outlook

Education

HS diploma/GED or equivalent

4 year degree preferred

Tools

Microsoft Office suite

Job description

Morrison Healthcare, a Compass Group USA company, is seeking a Patient Experience Manager to coordinate and direct patient experience initiatives across assigned healthcare systems. You will monitor and optimize patient satisfaction, ensuring compliance with regulatory requirements and driving account retention.

Ideal candidates possess strong organizational skills, hospitality/healthcare background, and experience in service-oriented operations.