Patient Experience & Satisfaction Leader

Compass Healthcare; Atlanta (GA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Flexible Time Off

Paid Parental Leave

Holiday Time Off (varies by site/state

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services, serving more than 1,000 hospitals and healthcare systems across the country.

Position: Patient Experience Manager responsible for coordinating and directing patient experience activities, ensuring compliance with policies, and driving client satisfaction, retention, and growth across accounts. Requires leadership and strong collaboration with on-site teams in a large health system.

Qualifications

• HS diploma/GED or equivalent; 4-year degree preferred.
• 2-3 years of in-servicing experience in customer service training.
• 3-4 years of experience in service-oriented operations.
• Good coaching and on-the-job training skills required.
• Excellent organizational skills and ability to multi-task.
• Proficient in Windows-based office software including Microsoft Office, Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Tracks financial incentives, penalties, and reporting tied to patient satisfaction performance for respective unit.
• Maintains and supports client satisfaction at a level that ensures account retention.
• Administers required client/customer surveys and responds in a timely and effective manner.
• Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives.
• Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs.
• Participates in hospital committees as necessary (e.g. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee).

Skills

Coaching

Multi-tasking

Organizational skills

Education

HS diploma/GED or equivalent

4-year degree preferred

Tools

Microsoft Office

Word

Excel

PowerPoint

Outlook

Job description

Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services, serving more than 1,000 hospitals and healthcare systems across the country.

Position: Patient Experience Manager responsible for coordinating and directing patient experience activities, ensuring compliance with policies, and driving client satisfaction, retention, and growth across accounts. Requires leadership and strong collaboration with on-site teams in a large health system.