Patient Experience & Retention Specialist

Diamond Accelerator; Pinehurst (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance stipend

401(k)

Profit-sharing opportunity

Employee perks within the practice

Job summary

Bloom Precision Aesthetics in Pinehurst, NC is seeking a warm, polished Patient Experience Coordinator to join our growing team. This role goes beyond a front desk; you will guide patients from inquiry to check-in and follow-up, ensuring an exceptional, confident, and cared-for experience.

You should be friendly, organized, and sales-minded, comfortable with scheduling systems, phones, email, and text. The position is full-time, Monday–Friday, 8:30 AM–5:00 PM, with compensation starting at

Qualifications

• Experience in medical aesthetics or healthcare is preferred.
• Excellent communication and customer service skills.
• Strong organizational abilities and attention to detail.

Responsibilities

• Create a welcoming, professional experience for every patient.
• Answer calls, texts, and inquiries promptly and professionally.
• Schedule appointments and manage the daily patient flow.
• Check patients in/out and collect payments.
• Educate patients on services, promotions, memberships, and products.
• Help convert inquiries into scheduled appointments.
• Rebook patients and support long-term patient retention.
• Follow up with leads, missed opportunities, and overdue patients.
• Maintain accurate patient information and documentation.
• Keep the reception and patient areas organized, polished, and welcoming.
• Support providers and team members with daily administrative needs.
• Assist with special events, promotions, and patient outreach.
• Contribute to clinic goals and an exceptional team culture.

Skills

Customer service

Communication

Organizational skills

Sales aptitude

Tech savvy

Multitasking

Team player

Professional appearance

Tools

Scheduling software

Phone system

Email/text tools

Job description

Bloom Precision Aesthetics in Pinehurst, NC is seeking a warm, polished Patient Experience Coordinator to join our growing team. This role goes beyond a front desk; you will guide patients from inquiry to check-in and follow-up, ensuring an exceptional, confident, and cared-for experience.

You should be friendly, organized, and sales-minded, comfortable with scheduling systems, phones, email, and text. The position is full-time, Monday–Friday, 8:30 AM–5:00 PM, with compensation starting at