Patient Experience Coordinator — Growth & Smiles

Smile Doctors; Raleigh (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision and life保险

Short and long-term disability

401(k) plan

Paid time off and holidays

Discounts on braces and clear aligners

Job summary

Peak Smiles is seeking a Front Desk Coordinator I to join our growing team in Raleigh. You will greet patients, verify insurance, manage appointments, and handle a variety of front desk and administrative duties to keep the practice running smoothly.

Ideal candidates have at least one year of admin experience; bilingual abilities are a plus. The role offers a collaborative, patient-centered environment with benefits and opportunities for growth.

Qualifications

• High School Diploma or equivalent required.
• One year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and welcome customers, determine nature of visit and notify appropriate team member(s).
• Perform various administrative duties and support clinic operations.
• Answer, screen, and route incoming calls and take messages as needed.
• Check-in and collect information from patients on first visit and verify insurance details.
• Notify clinicians of patient arrival and readiness; schedule returning appointments as needed.
• Print and reprint appointment reminders and school/work excuses; update charts and patient information.
• Process payments and post to patient accounts; coordinate payment arrangements when necessary.
• Receive, store, and deliver shipments and mail; support internal marketing initiatives.
• Drive internal marketing initiatives and encourage participation across the team.

Skills

Verbal communication

Written communication

Education

High School Diploma or equivalent

Job description

Peak Smiles is seeking a Front Desk Coordinator I to join our growing team in Raleigh. You will greet patients, verify insurance, manage appointments, and handle a variety of front desk and administrative duties to keep the practice running smoothly.

Ideal candidates have at least one year of admin experience; bilingual abilities are a plus. The role offers a collaborative, patient-centered environment with benefits and opportunities for growth.