Patient Service & Scheduling Specialist

Pinehurst Medical Clinic; Pinehurst (NC); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Pinehurst Medical Clinic, located in Pinehurst, NC, is hiring a Patient Service Representative for Pinehurst Primary Care. You will greet patients, verify information, collect payments, and help with scheduling and patient flow. The role supports a patient-centered experience in a busy primary care setting.

The position is regular full-time with day shifts, Monday through Friday. Prior experience in a medical office is preferred, and excellent communication with patients and staff is essential.

Qualifications

• High school diploma or GED required; 1–3 months related experience or training acceptable.
• Preferred 1–2 years of experience in a medical office setting.

Responsibilities

• Greet patients and visitors promptly, courteously, and helpfully.
• Check in patients, verify and update information, and check them out.
• Explain financial obligations such as co-pays and insurance eligibility.
• Enter patient demographics and insurance information; collect payments.
• Schedule appointments for established and new patients; coordinate calendars.
• Answer phones, return calls, take messages, and provide accurate information.

Skills

Customer service

Communication

Telephone etiquette

Patient interaction

Education

High school diploma or GED

Tools

Medical office software

Job description

Pinehurst Medical Clinic, located in Pinehurst, NC, is hiring a Patient Service Representative for Pinehurst Primary Care. You will greet patients, verify information, collect payments, and help with scheduling and patient flow. The role supports a patient-centered experience in a busy primary care setting.

The position is regular full-time with day shifts, Monday through Friday. Prior experience in a medical office is preferred, and excellent communication with patients and staff is essential.