Patient Experience Coordinator

Diamond Accelerator; Pinehurst (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance stipend

401(k)

Profit-sharing opportunity

Employee perks within the practice

Job summary

Bloom Precision Aesthetics in Pinehurst, NC is seeking a warm, polished Patient Experience Coordinator to join our growing team. This role goes beyond a front desk; you will guide patients from inquiry to check-in and follow-up, ensuring an exceptional, confident, and cared-for experience.

You should be friendly, organized, and sales-minded, comfortable with scheduling systems, phones, email, and text. The position is full-time, Monday–Friday, 8:30 AM–5:00 PM, with compensation starting at

Qualifications

• Experience in medical aesthetics or healthcare is preferred.
• Excellent communication and customer service skills.
• Strong organizational abilities and attention to detail.

Responsibilities

• Create a welcoming, professional experience for every patient.
• Answer calls, texts, and inquiries promptly and professionally.
• Schedule appointments and manage the daily patient flow.
• Check patients in/out and collect payments.
• Educate patients on services, promotions, memberships, and products.
• Help convert inquiries into scheduled appointments.
• Rebook patients and support long-term patient retention.
• Follow up with leads, missed opportunities, and overdue patients.
• Maintain accurate patient information and documentation.
• Keep the reception and patient areas organized, polished, and welcoming.
• Support providers and team members with daily administrative needs.
• Assist with special events, promotions, and patient outreach.
• Contribute to clinic goals and an exceptional team culture.

Skills

Customer service

Communication

Organizational skills

Sales aptitude

Tech savvy

Multitasking

Team player

Professional appearance

Tools

Scheduling software

Phone system

Email/text tools

Job description

Bloom Precision Aesthetics | Pinehurst, NC Full-Time | Monday–Friday, 8:30 AM–5:00 PM Starting at $18/hour, based on experience

Bloom Precision Aesthetics is looking for a warm, polished, organized, and sales-minded Patient Experience Coordinator to join our growing team in Pinehurst, NC.

This position is much more than a traditional front desk role. You will be an important part of the entire patient journey—from the first phone call or inquiry to check-in, checkout, rebooking, and follow-up. We are looking for someone who genuinely enjoys connecting with people, creating an exceptional experience, and helping patients feel confident and cared for.

What You'll Do

• Create a welcoming, professional experience for every patient

• Answer incoming calls, texts, and patient inquiries promptly and professionally

• Schedule appointments and manage the daily patient schedule

• Check patients in and out and collect payments

• Educate patients on services, promotions, memberships, and skincare products

• Help convert inquiries into scheduled appointments

• Rebook patients and support long-term patient retention

• Follow up with leads, missed opportunities, and overdue patients

• Maintain accurate patient information and documentation

• Keep the reception and patient areas organized, polished, and welcoming

• Support providers and team members with daily administrative needs

• Assist with special events, promotions, and patient outreach

• Contribute to clinic goals and an exceptional team culture

Who We're Looking For

Our ideal candidate is:

• Friendly, outgoing, and confident communicating with patients

• Professional and polished in both appearance and communication

• Highly organized with strong attention to detail

• Comfortable discussing services, pricing, promotions, and memberships

• Sales-minded without being pushy

• Proactive and able to take ownership of responsibilities

• Comfortable with technology, scheduling systems, phones, email, and text communication

• Dependable, positive, and team-oriented

• Able to multitask while maintaining a high level of customer service

Experience in medical aesthetics, healthcare, hospitality, luxury retail, sales, or customer service is preferred, but we are willing to consider the right candidate with a strong personality and transferable experience.

Schedule

Full-Time Monday–Friday 8:30 AM–5:00 PM

Compensation & Benefits

• Starting at $18/hour, based on experience

• 2 weeks of paid time off

• Health insurance stipend

• 401(k)

• Profit-sharing opportunity

• Employee perks within the practice

• Opportunity to grow with Bloom Precision Aesthetics

Join Bloom Precision Aesthetics

We are looking for someone who wants to be an integral part of the practice—not simply sit at the front desk. The right person will take pride in knowing our patients, anticipating their needs, supporting the team, and helping create the type of experience that keeps patients coming back.

If you are energetic, organized, service-driven, and excited about the aesthetics industry, we would love to meet you.