Patient Experience Specialist

Pinehurst Medical Clinic; Pinehurst (NC); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Pinehurst Medical Clinic seeks a Patient Service Representative to welcome patients, collect demographics and payments, schedule appointments, and support the front desk. You will coordinate with medical staff, maintain a neat lobby, and ensure smooth day-to-day operations in a busy medical office.

The role requires a high school diploma or equivalent and offers a day shift, with no weekends. Prior medical office experience is a plus, and the clinic emphasizes equal opportunity for all team

Qualifications

• High school diploma or GED; or 1–3 months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Greet patients and visitors in a courteous, helpful manner and answer requests for information.
• Check in and verify/update patient information, collect payments, and schedule appointments.
• Maintain lobby area and keep magazines current; coordinate physician schedules and medical practices.
• Answer phones, take messages, and route requests; handle mail and medical records accurately.

Skills

Customer service

Communication

Data entry

Teamwork

Education

High school diploma

Tools

EMR system

Microsoft Office

Job description

Pinehurst Medical Clinic seeks a Patient Service Representative to welcome patients, collect demographics and payments, schedule appointments, and support the front desk. You will coordinate with medical staff, maintain a neat lobby, and ensure smooth day-to-day operations in a busy medical office.

The role requires a high school diploma or equivalent and offers a day shift, with no weekends. Prior medical office experience is a plus, and the clinic emphasizes equal opportunity for all team