Patient Experience Front Desk Specialist

eyecarecenter, OD, PA; Dobson (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

EyeCare Partners in North Carolina seeks a Front Office Specialist to be the first point of contact and set the tone for a world class Total Patient Experience. You will handle patient check-in/out, answer phones, and support daily administrative tasks in a clinical setting.

You will work with a team to greet patients, collect payments, manage schedules, and ensure HIPAA compliance while delivering friendly, efficient service in a busy ophthalmology practice.

Qualifications

• Minimum 1 year in a position interacting with customers/patients
• Previous medical office experience preferred; ophthalmic experience strongly preferred
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient's time, as well as doctor's time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• General office duties and cleaning to be assigned by the manager.

Skills

Customer service

Medical office experience

Ophthalmic experience

Background check

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

EyeCare Partners in North Carolina seeks a Front Office Specialist to be the first point of contact and set the tone for a world class Total Patient Experience. You will handle patient check-in/out, answer phones, and support daily administrative tasks in a clinical setting.

You will work with a team to greet patients, collect payments, manage schedules, and ensure HIPAA compliance while delivering friendly, efficient service in a busy ophthalmology practice.