Patient Experience & Relations Specialist

Mercy Co; Joplin (MO); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition assistance

Matched retirement plans

Job summary

Mercy is seeking a Patient Relations Specialist to serve as the administrative liaison for patients, families, physicians, coworkers, and departments. You will help patients understand hospital services and resolve concerns, ensuring their needs are addressed with empathy and efficiency.

Responsibilities include receiving and investigating complaints, promoting patient rights, and documenting interactions using MS Office and hospital systems.

Qualifications

• Experience in customer service/patient relations.
• Degree in healthcare-related field.
• Ability to analyze data and prepare reports.

Responsibilities

• Act as administrative liaison to patients, families, physicians, coworkers, and departments.
• Assist patients in understanding hospital services and resolving concerns.
• Receive and investigate patient complaints for timely and positive resolutions.
• Promote patient rights and services in line with regulatory standards and Mercy's mission.

Skills

Customer service experience

Strong communication skills

Analytical abilities

Self-motivated

Documentation skills

Data reporting

Task management

Leadership coordination

Education

Healthcare-related degree

Tools

MS Office

Hospital information systems

Job description

Mercy is seeking a Patient Relations Specialist to serve as the administrative liaison for patients, families, physicians, coworkers, and departments. You will help patients understand hospital services and resolve concerns, ensuring their needs are addressed with empathy and efficiency.

Responsibilities include receiving and investigating complaints, promoting patient rights, and documenting interactions using MS Office and hospital systems.