Patient Experience Advocate

Mercy; Joplin (MO); On-site; USD 36,000 - 60,000; Full time

Job summary

Mercy seeks a Patient Relations Specialist to act as an administrative liaison for patients, families, physicians, coworkers, and departments. You will help visitors understand hospital services and resolve concerns while promoting patient rights.

Responsibilities include receiving and investigating complaints, documenting outcomes, and supporting process improvements. Strong communication and MS Office skills are essential in collaboration with hospital leadership.

Qualifications

• Experience in customer service or patient relations.
• Familiarity with hospital workflows and regulatory standards.
• Strong communication and listening skills.

Responsibilities

• Assist patients in understanding hospital services and resolving concerns.
• Receive, investigate, and document patient complaints.
• Collaborate with departments to implement patient relations initiatives.
• Prepare reports for hospital committees.

Skills

Communication skills

Patient relations

Analytical skills

Documentation

Self-motivation

MS Office proficiency

Education

Degree in healthcare-related field

Tools

MS Office

Job description

Mercy seeks a Patient Relations Specialist to act as an administrative liaison for patients, families, physicians, coworkers, and departments. You will help visitors understand hospital services and resolve concerns while promoting patient rights.

Responsibilities include receiving and investigating complaints, documenting outcomes, and supporting process improvements. Strong communication and MS Office skills are essential in collaboration with hospital leadership.