Patient Relations Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Joplin (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Mercy is seeking a Patient Relations Specialist to serve as the administrative liaison among patients, families, physicians, and hospital staff. You will investigate patient concerns and ensure timely, positive resolutions while upholding patient rights and Mercy's regulatory obligations.

Key duties include documenting complaints, following up, and collaborating with leadership to improve processes. A healthcare-related degree and prior patient relations experience are preferred.

Qualifications

• Experience in customer service/patient relations.
• Degree in healthcare-related field preferred.

Responsibilities

• Serve as administrative liaison to patients, families, physicians and staff.
• Receive and investigate patient complaints to ensure timely, positive resolutions.
• Promote patient rights and Mercy mission in line with regulatory standards.
• Ensure accurate documentation and timely follow-up of complaints.
• Develop and monitor patient relations initiatives with hospital leadership.

Skills

Strong communication

Data analysis

Documentation & reporting

MS Office proficiency

Hospital systems data collection

Process improvement

Self-motivation

Regulatory knowledge

Team collaboration

Patient relations initiatives

Education

Healthcare-related degree

Job description

Find your calling at Mercy!

The Patient Relations Specialist acts as an administrative liaison to patients, family members, physicians, coworkers, and departments, assisting patients in understanding hospital services and resolving their concerns. It includes receiving and investigating patient complaints to ensure timely and positive resolutions, while promoting patient rights and services in line with regulatory standards and Mercy's mission.

Position Details

Minimum Qualifications

Experience: Prior experience in customer service/patient relations.

Preferred Qualifications

Education: Degree in healthcare-related field.

Other Skills, Knowledge, Abilities

• Understands hospital services, patient care, and regulatory standards.
• Able to demonstrate strong communication skills to interact with patients, families, and hospital staff.
• Possesses analytical skills to identify trends and make recommendations for process improvements.
• Can follow through on tasks and motivate others.
• Can implement and champion new processes related to patient relations.
• Can work with hospital leadership to develop and monitor patient relations initiatives.
• Ensures accurate documentation and follow-up of patient complaints.
• Can analyze data and provide detailed reports to hospital committees.
• Is self-motivated and able to manage tasks without constant supervision.
• Assess and addresses patient problems effectively.
• Is proficient in using MS Office products for documentation and reporting.
• Can use hospital systems for data collection and analysis.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.