Patient Relations Specialist

Mercy Co; Joplin (MO); Vor Ort; USD 36.000 - 60.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition assistance

Matched retirement plans

Zusammenfassung

Mercy is seeking a Patient Relations Specialist to serve as the administrative liaison for patients, families, physicians, coworkers, and departments. You will help patients understand hospital services and resolve concerns, ensuring their needs are addressed with empathy and efficiency.

Responsibilities include receiving and investigating complaints, promoting patient rights, and documenting interactions using MS Office and hospital systems.

Qualifikationen

• Experience in customer service/patient relations.
• Degree in healthcare-related field.
• Ability to analyze data and prepare reports.

Aufgaben

• Act as administrative liaison to patients, families, physicians, coworkers, and departments.
• Assist patients in understanding hospital services and resolving concerns.
• Receive and investigate patient complaints for timely and positive resolutions.
• Promote patient rights and services in line with regulatory standards and Mercy's mission.

Kenntnisse

Customer service experience

Strong communication skills

Analytical abilities

Self-motivated

Documentation skills

Data reporting

Task management

Leadership coordination

Ausbildung

Healthcare-related degree

Tools

MS Office

Hospital information systems

Jobbeschreibung

Find your calling at Mercy!

The Patient Relations Specialist acts as an administrative liaison to patients, family members, physicians, coworkers, and departments, assisting patients in understanding hospital services and resolving their concerns. It includes receiving and investigating patient complaints to ensure timely and positive resolutions, while promoting patient rights and services in line with regulatory standards and Mercy's mission.

Position Details:

Minimum Qualifications:
Experience: Prior experience in customer service/patient relations.

Preferred Qualifications:
Education: Degree in healthcare-related field.

Other Skills, Knowledge, Abilities:

• Understands hospital services, patient care, and regulatory standards.
• Able to demonstrate strong communication skills to interact with patients, families, and hospital staff.
• Possesses analytical skills to identify trends and make recommendations for process improvements.
• Can follow through on tasks and motivate others.
• Can implement and champion new processes related to patient relations.
• Can work with hospital leadership to develop and monitor patient relations initiatives.
• Ensures accurate documentation and follow-up of patient complaints.
• Can analyze data and provide detailed reports to hospital committees.
• Is self-motivated and able to manage tasks without constant supervision.
• Assess and addresses patient problems effectively.
• Is proficient in using MS Office products for documentation and reporting.
• Can use hospital systems for data collection and analysis.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.