Patient Relations Specialist

Mercy; Joplin (MO); Vor Ort; USD 36.000 - 60.000; Vollzeit

Zusammenfassung

Mercy seeks a Patient Relations Specialist to act as an administrative liaison for patients, families, physicians, coworkers, and departments. You will help visitors understand hospital services and resolve concerns while promoting patient rights.

Responsibilities include receiving and investigating complaints, documenting outcomes, and supporting process improvements. Strong communication and MS Office skills are essential in collaboration with hospital leadership.

Qualifikationen

• Experience in customer service or patient relations.
• Familiarity with hospital workflows and regulatory standards.
• Strong communication and listening skills.

Aufgaben

• Assist patients in understanding hospital services and resolving concerns.
• Receive, investigate, and document patient complaints.
• Collaborate with departments to implement patient relations initiatives.
• Prepare reports for hospital committees.

Kenntnisse

Communication skills

Patient relations

Analytical skills

Documentation

Self-motivation

MS Office proficiency

Ausbildung

Degree in healthcare-related field

Tools

MS Office

Jobbeschreibung

Find your calling at Mercy!

The Patient Relations Specialist acts as an administrative liaison to patients, family members, physicians, coworkers, and departments, assisting patients in understanding hospital services and resolving their concerns. It includes receiving and investigating patient complaints to ensure timely and positive resolutions, while promoting patient rights and services in line with regulatory standards and Mercy's mission.

Find your calling at Mercy!

The Patient Relations Specialist acts as an administrative liaison to patients, family members, physicians, coworkers, and departments, assisting patients in understanding hospital services and resolving their concerns. It includes receiving and investigating patient complaints to ensure timely and positive resolutions, while promoting patient rights and services in line with regulatory standards and Mercy's mission.

Position Details

Minimum Qualifications

Experience: Prior experience in customer service/patient relations.

Preferred Qualifications

Education: Degree in healthcare-related field.

Other Skills, Knowledge, Abilities

• Understands hospital services, patient care, and regulatory standards.
• Able to demonstrate strong communication skills to interact with patients, families, and hospital staff.
• Possesses analytical skills to identify trends and make recommendations for process improvements.
• Can follow through on tasks and motivate others.
• Can implement and champion new processes related to patient relations.
• Can work with hospital leadership to develop and monitor patient relations initiatives.
• Ensures accurate documentation and follow-up of patient complaints.
• Can analyze data and provide detailed reports to hospital committees.
• Is self-motivated and able to manage tasks without constant supervision.
• Assess and addresses patient problems effectively.
• Is proficient in using MS Office products for documentation and reporting.
• Can use hospital systems for data collection and analysis.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.