Patient Experience & Relations Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Joplin (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Mercy is seeking a Patient Relations Specialist to serve as the administrative liaison among patients, families, physicians, and hospital staff. You will investigate patient concerns and ensure timely, positive resolutions while upholding patient rights and Mercy's regulatory obligations.

Key duties include documenting complaints, following up, and collaborating with leadership to improve processes. A healthcare-related degree and prior patient relations experience are preferred.

Qualifications

• Experience in customer service/patient relations.
• Degree in healthcare-related field preferred.

Responsibilities

• Serve as administrative liaison to patients, families, physicians and staff.
• Receive and investigate patient complaints to ensure timely, positive resolutions.
• Promote patient rights and Mercy mission in line with regulatory standards.
• Ensure accurate documentation and timely follow-up of complaints.
• Develop and monitor patient relations initiatives with hospital leadership.

Skills

Strong communication

Data analysis

Documentation & reporting

MS Office proficiency

Hospital systems data collection

Process improvement

Self-motivation

Regulatory knowledge

Team collaboration

Patient relations initiatives

Education

Healthcare-related degree

Job description

Mercy is seeking a Patient Relations Specialist to serve as the administrative liaison among patients, families, physicians, and hospital staff. You will investigate patient concerns and ensure timely, positive resolutions while upholding patient rights and Mercy's regulatory obligations.

Key duties include documenting complaints, following up, and collaborating with leadership to improve processes. A healthcare-related degree and prior patient relations experience are preferred.