Patient Experience & Relations Leader

Memorial Hermann Health System; United States; Vor Ort; USD 70.000 - 90.000; Vollzeit

Zusammenfassung

Memorial Hermann Health System is seeking a Patient Relations Manager to lead the Patient Relations Department, ensuring timely handling of patient and family concerns and grievances in compliance with regulatory requirements. This role directs a team, collaborates with hospital leadership, and focuses on de-escalation and high-quality patient experiences.

The ideal candidate will have a minimum of 3 years of progressive experience, a relevant BA/BS, and strong leadership and communication

Qualifikationen

• BA/BS in psychology, business, sociology, management, or marketing or equivalent experience.
• 3+ years of progressive relevant experience; management experience preferred.

Aufgaben

• Directs daily patient visitation and handles patient/family grievances.
• Interviews, hires, trains and evaluates patient relations staff.
• Directs daily activity of patient relations staff.
• Provides reports on trends in patient grievances to leadership.
• Participates in planning and monitoring budget and monthly financials.
• Ensures safety and adherence to Memorial Hermann policies and quality standards.
• Promotes professional growth and mentors staff.
• Delivers compassionate, personalized experiences to patients and families.

Kenntnisse

Patient Relations

Leadership

De-escalation

Communication

Healthcare Compliance

Ausbildung

Bachelor's degree

Jobbeschreibung

Memorial Hermann Health System is seeking a Patient Relations Manager to lead the Patient Relations Department, ensuring timely handling of patient and family concerns and grievances in compliance with regulatory requirements. This role directs a team, collaborates with hospital leadership, and focuses on de-escalation and high-quality patient experiences.

The ideal candidate will have a minimum of 3 years of progressive experience, a relevant BA/BS, and strong leadership and communication