Patient Experience & Relations Manager

Memorial Hermann Health System; Houston (TX); On-site; USD 90,000 - 110,000; Full time

Job summary

Memorial Hermann Health System is seeking an experienced leader to manage the Patient Relations Department, ensuring high-quality patient and family experiences. You will oversee staff, handle grievances, and report trends to leadership.

Role requires 3+ years in patient relations or related fields with strong communication and problem-solving abilities. Leadership and regulatory awareness are essential for success in this role.

Qualifications

• Education: BA or BS in Psychology, Business, Sociology, Management or Marketing or equivalent experience on a year-for-year basis.
• Experience: a minimum of 3 years of progressive, relevant experience; management experience preferred.
• Licenses/Certifications: none.

Responsibilities

• Directs daily patient visitation and handling of patient/family grievances.
• Directs daily activity of patient relations staff and hires/trains staff.
• Provides reports on trends in patient grievances and concerns to leadership.
• Participates in budgeting and monthly financial monitoring.
• Ensures adherence to Memorial Hermann policies and standards within budget.
• Promotes staff development and serves as mentor and resource.
• Models compassionate, personalized, safe and efficient patient experiences.

Skills

Patient relations

Leadership

Conflict resolution

Healthcare compliance

Patient experience

Stakeholder relationships

Communication skills

Adaptability

Problem solving

Healthcare operations

Education

BA or BS in Psychology, Business, Sociology, Management or Marketing

Job description

Memorial Hermann Health System is seeking an experienced leader to manage the Patient Relations Department, ensuring high-quality patient and family experiences. You will oversee staff, handle grievances, and report trends to leadership.

Role requires 3+ years in patient relations or related fields with strong communication and problem-solving abilities. Leadership and regulatory awareness are essential for success in this role.