Ambulatory Patient Experience Specialist

Cleveland Clinic; Independence Township (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic is seeking a Patient Service Specialist to join the Radiology customer service team. You will ensure patient-centered experiences, register patients, verify insurance, and coordinate scheduling with the Imaging leadership.

Responsibilities include triage of patient issues, maintaining confidentiality, and guiding patients through MyChart and Appointment Pass tools. This role supports a structured, patient-first environment with 8:30AM-5:00PM hours and a Saturday rotation.

Qualifications

• High school diploma or GED with 2 years in patient registration or scheduling, or an associate’s degree with 1 year experience, or a bachelor’s degree.
• Knowledge of medical terminology is a plus.
• Experience in radiology or patient services is beneficial.

Responsibilities

• Provide a comprehensive, proactive and 'Patients First' experience for patients and visitors.
• Investigate, triage and resolve patient issues using HEART model.
• Create a welcoming, professional environment and ensure stellar patient experiences.
• Register patients, prepare visits, conduct telephone triage, verify insurance and collect co-pays.
• Enter and maintain confidential patient information and schedule appointments.
• Educate patients on MyChart and Appointment Pass.

Skills

Patient registration

Scheduling

Insurance verification

Telephone triage

Customer service

Education

High school diploma or GED

Associate’s degree (optional)

Bachelor’s degree (optional)

Tools

MyChart

Appointment Pass

Job description

Cleveland Clinic is seeking a Patient Service Specialist to join the Radiology customer service team. You will ensure patient-centered experiences, register patients, verify insurance, and coordinate scheduling with the Imaging leadership.

Responsibilities include triage of patient issues, maintaining confidentiality, and guiding patients through MyChart and Appointment Pass tools. This role supports a structured, patient-first environment with 8:30AM-5:00PM hours and a Saturday rotation.