Patient Experience & Registration Specialist

Advocate Health; South Milwaukee (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Advocate Health is seeking a front desk registrar to greet patients and coordinate the check-in process in a busy medical office. You will collect demographics and insurance information, verify coverage, and schedule appointments while guiding patients with clear directions and test preparations.

No prior experience is required; a high school diploma is sufficient. The role emphasizes excellent customer service, attention to detail, and strong communication with patients and staff in a

Qualifications

• Excellent customer service and interpersonal skills are essential.
• Strong written and verbal communication abilities to interact with patients, staff and physicians.
• Proficiency with common PC software (MS Office) and email systems.
• Typing/data entry speed with accuracy is required.
• Good organizational skills and ability to manage multiple tasks.
• Ability to follow written and verbal instructions and file information accurately.
• Comfort working in a fast-paced medical office with attention to detail.

Responsibilities

• Greets patients and visitors and answers routine information requests; screens calls and takes messages.
• Registers patients; collects demographics and insurance information; verifies coverage and posts payments.
• Schedules appointments and coordinates cancellations, reschedules, and additions; provides test prep and arrival instructions.
• Updates insurance and financial data and communicates changes to patients.
• Ensures information is complete and accurate per payer requirements; reports issues to the appropriate department.
• Monitors patient flow and assists patients with transportation, directions, and wheelchair needs.
• Performs visit closure: checks out patients, schedules follow-ups, and provides visit summaries.
• May file or deliver patient information and complete required forms/documentation.

Skills

Customer service

Communication skills

Computer skills

Data entry

Organization

Instructions literacy

Attention to detail

Fast-paced environment

Education

High School Diploma

Tools

Microsoft Office

Email

Job description

Advocate Health is seeking a front desk registrar to greet patients and coordinate the check-in process in a busy medical office. You will collect demographics and insurance information, verify coverage, and schedule appointments while guiding patients with clear directions and test preparations.

No prior experience is required; a high school diploma is sufficient. The role emphasizes excellent customer service, attention to detail, and strong communication with patients and staff in a