Compassionate Patient Services & Front Desk Specialist

Advocate Health; Charlotte (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Advocate Health is seeking a friendly front desk associate to support patient registration, insurance verification, scheduling, and billing processes in a fast-paced clinic environment.

You will deliver compassionate customer service, enter confidential patient information accurately, and promote the use of front-end technology during registration while adhering to healthcare regulations and standards. You will also work with the team to ensure smooth patient flow and accurate documentation.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred, Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations.
• Demonstrates critical thinking and decisive judgment in a fast-paced environment; works well in a team or independently.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival/departure desk activities.
• Encourages patient utilization of front-end technology during the registration process.
• Enters and maintains confidential patient information including patient insurance, billing and payment info.
• Assists billing functions accurately and/or directs to appropriate billing office.
• Demonstrates proficiency with emergency codes and applicable regulations.
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Attention to detail

Communication skills

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health is seeking a friendly front desk associate to support patient registration, insurance verification, scheduling, and billing processes in a fast-paced clinic environment.

You will deliver compassionate customer service, enter confidential patient information accurately, and promote the use of front-end technology during registration while adhering to healthcare regulations and standards. You will also work with the team to ensure smooth patient flow and accurate documentation.