Patient Service Specialist & Insurance Liaison

Advocate Health; Green Bay (WI); On-site; USD 34,000 - 42,000; Full time

Job summary

Advocate Health is seeking a patient access/registration representative to greet patients, verify demographics and insurance, calculate patient responsibilities, and guide patients through the financial process.

The role requires attention to detail, strong communication, and the ability to work with EPIC EMR and standard office software. Prior experience in customer service is preferred and confidentiality is essential.

Qualifications

• 1 year of experience in customer service or clerical/office work.
• Ability to verify demographics and insurance information accurately.
• Strong communication skills and ability to handle confidential information.

Responsibilities

• Greets and checks in patients; ensures information is complete and accurate.
• Verifies insurance benefits and collects patient responsibility.
• Identifies patients needing financial assistance and refers to Financial Advocate.

Skills

Customer service

Insurance verification

Communication

Attention to detail

Education

High School Diploma

Tools

EPIC EMR

Microsoft Office

Internet Explorer

Job description

Advocate Health is seeking a patient access/registration representative to greet patients, verify demographics and insurance, calculate patient responsibilities, and guide patients through the financial process.

The role requires attention to detail, strong communication, and the ability to work with EPIC EMR and standard office software. Prior experience in customer service is preferred and confidentiality is essential.