Patient Services Specialist: Front Desk Care Advocate

Paycom - ATS; Dallas (TX); On-site; USD 31,000 - 37,000; Full time

Job summary

Paycom is seeking a friendly, patient-facing receptionist to be the first point of contact in the practice. You will greet patients with a warm smile, identify needs, and ensure a positive, efficient check-in experience.

Responsibilities include answering phones, scheduling, EMR messaging, HIPAA compliance, maintaining neat workspace, and coordinating referrals. Strong communication, typing, and basic MS Office skills are essential.

Qualifications

• High School Diploma or GED required.
• 1–3 months related experience or training preferred.
• Ability to read and interpret documents and communicate effectively.
• Typing speed of 45 WPM and basic MS Office proficiency.

Responsibilities

• Provide excellent patient service as the first point of contact.
• Answer phones in a friendly, professional manner.
• Schedule and reschedule appointments per practice procedures.
• Communicate patient information to internal staff and EMR/HER messaging (Radix).
• Assist with medical records requests and referrals as needed.
• Maintain a neat, orderly work area and participate in team meetings.
• Comply with HIPAA procedures and organization policies.

Skills

Customer service

Communication skills

Typing 45 WPM

Education

High School Diploma or GED

Tools

Microsoft Outlook/Office

Job description

Paycom is seeking a friendly, patient-facing receptionist to be the first point of contact in the practice. You will greet patients with a warm smile, identify needs, and ensure a positive, efficient check-in experience.

Responsibilities include answering phones, scheduling, EMR messaging, HIPAA compliance, maintaining neat workspace, and coordinating referrals. Strong communication, typing, and basic MS Office skills are essential.