Patient Experience & Registration Specialist

Intermountain Healthcare; Denver (CO); On-site; USD 26,000 - 34,000; Full time

Job summary

Intermountain Healthcare is seeking a Patient Service Representative (PRN) for the Denver Midtown Clinic to serve as the first point of contact for patients. You will greet patients, verify information, schedule visits, and assist with insurance coordination while ensuring accurate EMR documentation.

The role requires strong communication, confidentiality, and the ability to work collaboratively with providers and staff to deliver exceptional patient service.

Qualifications

• Six months of customer service experience.
• Basic computer skills (word processing and data entry).
• Professional manner with strong interpersonal and communication skills.

Responsibilities

• Greet and check-in/out patients, or assist via phone/secure messaging.
• Schedule appointments, tests, referrals, and consultations.
• Verify insurance and collect payments per protocol.
• Document all interactions accurately in the EMR.

Skills

Customer service

Communication

Interpersonal skills

Privacy & PHI

Team collaboration

Time management

Problem solving

Computer literacy

Payment handling

Professional etiquette

Adaptability

Education

High school diploma or GED

Tools

EMR systems

Word processing software

Job description

Intermountain Healthcare is seeking a Patient Service Representative (PRN) for the Denver Midtown Clinic to serve as the first point of contact for patients. You will greet patients, verify information, schedule visits, and assist with insurance coordination while ensuring accurate EMR documentation.

The role requires strong communication, confidentiality, and the ability to work collaboratively with providers and staff to deliver exceptional patient service.