Patient Access & Care Coordinator - PRN (MFM)

45500 Intermountain Medical Group Denver LLC; Denver (CO); On-site; USD 26,000 - 34,000; Full time

Job summary

Intermountain Health is seeking a Patient Service Representative (PRN) at the Denver Midtown Clinic to serve as the first point of contact for patients. The role emphasizes courteous, professional interactions by phone, in person, or via secure messaging, and includes scheduling, registration, and patient financial transactions.

The PSR will document calls in the EMR, verify insurance and demographic data, and ensure accurate patient information while delivering a superior customer experience.

Qualifications

• Six months of customer service experience.
• Basic computer skills for word processing and data entry.
• Professional manner with strong interpersonal and communication skills.
• Ability to work collaboratively to deliver high patient satisfaction.

Responsibilities

• Greet and check-in/out patients; verify demographic data.
• Schedule appointments, procedures, tests, referrals, and consultations.
• Register patients over the phone or in person and collect necessary information.
• Assist patients with forms for regulatory and billing needs; educate on financial assistance and collect payments.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Education

High School Diploma or GED

Tools

EMR Systems

Job description

Intermountain Health is seeking a Patient Service Representative (PRN) at the Denver Midtown Clinic to serve as the first point of contact for patients. The role emphasizes courteous, professional interactions by phone, in person, or via secure messaging, and includes scheduling, registration, and patient financial transactions.

The PSR will document calls in the EMR, verify insurance and demographic data, and ensure accurate patient information while delivering a superior customer experience.