Patient Experience Specialist

Intermountain Healthcare; Cedar City (UT); On-site; USD 25,000 - 32,000; Full time

Job summary

Intermountain Health Cedar City Hospital seeks a Patient Service Representative to be the first point of contact for patients. You will greet, check in/out, verify demographics and insurance, and guide patients through forms and payments.

You’ll document interactions in the EMR and coordinate scheduling across visits and tests. The role emphasizes customer/patient satisfaction, confidentiality, and teamwork with caregivers, while adhering to regulatory and billing needs.

Qualifications

• Six months of customer service experience involving interactions with customers.
• Basic computer skills involving word processing and data entry.
• Multilingual abilities preferred.

Responsibilities

• Greet and check-in/out patients and schedule appointments.
• Verify and update patient demographic and insurance information.
• Obtain insurance cards and signatures as required.
• Educate patients on financial responsibilities and assist with forms.
• Document calls and transactions in the EMR with accuracy.

Skills

Customer service

Interpersonal skills

Computer literacy

PHI confidentiality

Time management

Problem solving

Adaptability

Professional etiquette

Collaboration

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Health Cedar City Hospital seeks a Patient Service Representative to be the first point of contact for patients. You will greet, check in/out, verify demographics and insurance, and guide patients through forms and payments.

You’ll document interactions in the EMR and coordinate scheduling across visits and tests. The role emphasizes customer/patient satisfaction, confidentiality, and teamwork with caregivers, while adhering to regulatory and billing needs.