Patient Access & Scheduling Specialist

Intermountain Healthcare Inc.; Denver (CO); On-site; USD 26,000 - 34,000; Full time

Job summary

Intermountain Health is seeking a Patient Service Representative at the Denver Midtown Clinic. You will be the first point of contact, greeting and guiding patients, scheduling visits, entering patient data, and handling payments.

You will document calls in the EMR and assist with insurance verification and billing. As a team member, you will support patient experience, protect PHI, and maintain accuracy in scheduling and data entry while delivering respectful, professional service in a

Qualifications

• Six months of customer service experience involving interactions with customers.
• Basic computer skills for word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and caregivers to ensure satisfaction.
• Ability to protect privacy and PHI of patients and caregivers.

Responsibilities

• Provide courteous, professional connections with patients via phone, in person, or secure messaging.
• Document calls accurately in the EMR.
• Schedule patient appointments for visits, tests, referrals, and consultations.
• Register patients by confirming and updating demographic data in the registration system.
• Verify insurance information and assist with forms for billing needs.
• Educate patients on financial assistance and process payments following procedures.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Education

High school diploma or GED preferred

Six months customer service experience

Job description

Intermountain Health is seeking a Patient Service Representative at the Denver Midtown Clinic. You will be the first point of contact, greeting and guiding patients, scheduling visits, entering patient data, and handling payments.

You will document calls in the EMR and assist with insurance verification and billing. As a team member, you will support patient experience, protect PHI, and maintain accuracy in scheduling and data entry while delivering respectful, professional service in a