Patient Experience Navigator (Part-Time)

Intermountain Healthcare Inc.; Billings (MT); On-site; USD 25,000 - 33,000; Part time

Job summary

Intermountain Health is seeking a part-time Patient Service Representative to join Billings Downtown Clinic and affiliated locations. The role serves as the first connection with patients, handling intake, scheduling, and insurance coordination to ensure a positive patient experience.

The PSR will document calls in the EMR, verify demographic data, assist with payments, and support the care team. This PRN position requires strong communication and privacy protections.

Qualifications

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Documents all phone calls accurately and completely in the EMR.
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and updating all required demographic data on patient and guarantor on the registration system.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms.
• May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization.
• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care.
• Scans necessary paperwork and educates patient on financial assistance.
• Proactively requests payments from patients on current and past medical services.
• Receives and processes those payments following appropriate procedures for handling payments.
• Stays current on role/responsibilities, updates etc. which may include reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Tools

EMR systems

Job description

Intermountain Health is seeking a part-time Patient Service Representative to join Billings Downtown Clinic and affiliated locations. The role serves as the first connection with patients, handling intake, scheduling, and insurance coordination to ensure a positive patient experience.

The PSR will document calls in the EMR, verify demographic data, assist with payments, and support the care team. This PRN position requires strong communication and privacy protections.