Patient Access & Registration Specialist

Intermountain Healthcare; Billings (MT); On-site; USD 25,000 - 33,000; Part time

Job summary

Intermountain Healthcare is seeking a Patient Service Representative (PRN) to be the first point of contact for patients across Billings clinics. You will greet, register, verify insurance data, and schedule appointments, ensuring a smooth patient flow and accurate EMR entries.

The role emphasizes courteous communication, billing support, and privacy protection, with flexibility to support clinic operations and patient access while delivering high-quality service.

Qualifications

• Six months of customer service experience.
• Basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.

Responsibilities

• Greet and check-in/out patients by phone or in person and via secure messaging.
• Document all calls accurately in the EMR.
• Schedule patient appointments for visits, procedures, tests, referrals, and consultations.
• Register patients, confirming and updating demographic data in the registration system.
• Verify insurance information, COB coordination of benefits, and pre-certification when needed.
• Assist patients with forms for billing and regulatory purposes prior to care.
• Scan paperwork and educate patients on financial assistance options.
• Proactively request and process payments following established procedures.

Skills

Customer service

Computer literacy

Interpersonal communication

Professional etiquette

Confidentiality

Education

High school diploma or GED

Tools

EMR systems

Billing software

Job description

Intermountain Healthcare is seeking a Patient Service Representative (PRN) to be the first point of contact for patients across Billings clinics. You will greet, register, verify insurance data, and schedule appointments, ensuring a smooth patient flow and accurate EMR entries.

The role emphasizes courteous communication, billing support, and privacy protection, with flexibility to support clinic operations and patient access while delivering high-quality service.