Patient Access & Care Concierge

Intermountain Healthcare Inc.; Thornton (CO); On-site; USD 55,307,000 - 73,328,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Intermountain Health in Thornton, CO is hiring a Patient Service Representative (PSR) to be the first point of contact for patients. You will greet, check in/out, verify demographics, schedule appointments, and assist with insurance and billing needs in the EMR.

You will interact with patients and caregivers to deliver exceptional customer/patient satisfaction, process payments, and support regulatory requirements. Strong communication and data-entry skills are essential.

Qualifications

• Six months of customer service experience.
• Basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Documents all phone calls accurately and completely in the electronic medical record (EMR).
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms.
• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care.
• Stays current on role/responsibilities, updates etc. to ensure the highest standard of performance.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Job description

Intermountain Health in Thornton, CO is hiring a Patient Service Representative (PSR) to be the first point of contact for patients. You will greet, check in/out, verify demographics, schedule appointments, and assist with insurance and billing needs in the EMR.

You will interact with patients and caregivers to deliver exceptional customer/patient satisfaction, process payments, and support regulatory requirements. Strong communication and data-entry skills are essential.