Patient Experience & Registration Specialist

Advocate Health; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Advocate Health in Charlotte, NC is seeking a patient registration specialist to greet patients under our AIDET standards, introduce services, and explain expected wait times during registration and care.

The role will identify insurance coverage, verify benefits, and collect co-pays and co-insurance while using electronic systems to confirm coverage. You will hand patients off to the next area with a clear thank you, ensuring accurate data and smooth transitions for timely care.

Responsibilities

• Greet and acknowledge patients and families per AIDET standards.
• Introduce patients to services and explain what to expect during care.
• Explain expected wait times including registration and clinical service duration.
• Explain why we collect demographic, socio-economic, and financial information and how it is safeguarded.
• Hand patients off to the next area with a clear "thank you".
• Identify insurance coverage, benefits, and patient out-of-pocket expenses for walk-in registrations.
• Collect co-insurance and co-pays in accordance with policy.
• Use electronic systems to confirm coverage while the patient is present and discussing

Job description

Advocate Health in Charlotte, NC is seeking a patient registration specialist to greet patients under our AIDET standards, introduce services, and explain expected wait times during registration and care.

The role will identify insurance coverage, verify benefits, and collect co-pays and co-insurance while using electronic systems to confirm coverage. You will hand patients off to the next area with a clear thank you, ensuring accurate data and smooth transitions for timely care.