Patient Experience Optics Specialist

nowoptics; Norman (OK); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical and dental benefits

Eyeglasses allowance

2 free eyeglasses per year

Job summary

Stanton Optical is seeking a patient-focused Store Associate to deliver exceptional customer service and support seamless integration between our retail and clinical services teams. You will help patients, promote products, and assist with basic eye-care services.

The role emphasizes teamwork, effective communication, and a positive patient experience while meeting sales and service goals in a fast-paced store environment.

Qualifications

• Associate’s degree or advanced certification beyond high school.
• 2+ years of customer service experience in healthcare or retail environments.
• Strong communication skills with diverse groups.
• Active listening, rapport-building and empathy with patients.
• Proactive problem solving and ability to handle concerns.
• Collaborative spirit and respectful team interactions.
• Results-driven with ability to multitask and adapt to changing needs.

Responsibilities

• Greet patients and customers, assess needs, and promote available products and services.
• Build strong link between retail team and clinical services.
• Schedule appointments, collect patient history, and perform basic screenings as required.
• Assist management with resolving patient issues and communicating status of orders.
• Maintain brand standards through housekeeping and orderly work areas.
• Assist with basic lens edging and assembly to ensure timely delivery of eyewear.
• Monitor delivery times and ensure patient expectations are met.
• Perform other duties as assigned.

Skills

Customer service

Effective communication

Active listening

Empathy

Problem solving

Team collaboration

Results-driven

Multitasking

Education

Associate’s degree or higher

Job description

Stanton Optical is seeking a patient-focused Store Associate to deliver exceptional customer service and support seamless integration between our retail and clinical services teams. You will help patients, promote products, and assist with basic eye-care services.

The role emphasizes teamwork, effective communication, and a positive patient experience while meeting sales and service goals in a fast-paced store environment.