Patient Experience Optics Specialist

nowoptics

Norman (OK)

On-site

USD 28,000 - 40,000

Full time

4 days ago
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Benefits offered by this job

Medical and dental benefits
Eyeglasses allowance
2 free eyeglasses per year

Job summary

Stanton Optical is seeking a patient-focused Store Associate to deliver exceptional customer service and support seamless integration between our retail and clinical services teams. You will help patients, promote products, and assist with basic eye-care services.

The role emphasizes teamwork, effective communication, and a positive patient experience while meeting sales and service goals in a fast-paced store environment.

Qualifications

  • Associate’s degree or advanced certification beyond high school.
  • 2+ years of customer service experience in healthcare or retail environments.
  • Strong communication skills with diverse groups.
  • Active listening, rapport-building and empathy with patients.
  • Proactive problem solving and ability to handle concerns.
  • Collaborative spirit and respectful team interactions.
  • Results-driven with ability to multitask and adapt to changing needs.

Responsibilities

  • Greet patients and customers, assess needs, and promote available products and services.
  • Build strong link between retail team and clinical services.
  • Schedule appointments, collect patient history, and perform basic screenings as required.
  • Assist management with resolving patient issues and communicating status of orders.
  • Maintain brand standards through housekeeping and orderly work areas.
  • Assist with basic lens edging and assembly to ensure timely delivery of eyewear.
  • Monitor delivery times and ensure patient expectations are met.
  • Perform other duties as assigned.

Skills

Customer service
Effective communication
Active listening
Empathy
Problem solving
Team collaboration
Results-driven
Multitasking

Education

Associate’s degree or higher

Job description

Stanton Optical is seeking a patient-focused Store Associate to deliver exceptional customer service and support seamless integration between our retail and clinical services teams. You will help patients, promote products, and assist with basic eye-care services.

The role emphasizes teamwork, effective communication, and a positive patient experience while meeting sales and service goals in a fast-paced store environment.

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