Optical Patient Experience Specialist

nowoptics; Forney (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Free eyeglasses (2 per year)

Paid time off

Professional development

Job summary

Stanton Optical is seeking a Store Associate to warmly greet patients, promote eyewear products, and support both retail and clinical teams in delivering a seamless patient experience. You will schedule appointments, collect patient history, and assist with eye exams and lens fitting as needed.

The role emphasizes teamwork, strong communication, and a proactive approach to problem solving in a fast-paced store environment.

Qualifications

• Associate degree or advanced certification beyond high school, or current enrollment in a comparable program.
• 2+ years of experience delivering outstanding customer service to patients or customers.
• Strong communication skills with diverse audiences.
• Active listening, rapport-building, and empathy in customer interactions.
• Ability to multitask, prioritize, and adapt to changing business needs in a store setting.

Responsibilities

• Greet patients and customers, identify needs, and promote available products and services.
• Foster collaboration between the retail team and clinical services.
• Schedule appointments and document patient history in the system.
• Assist management in resolving patient concerns and ensuring timely service.
• Maintain brand standards and housekeeping; support frame edging and lens delivery.
• Notify management of equipment issues and order status to ensure on-time delivery.

Skills

Customer service

Communication

Active listening

Problem solving

Team collaboration

Multitasking

Education

Associate degree or certification

Job description

Stanton Optical is seeking a Store Associate to warmly greet patients, promote eyewear products, and support both retail and clinical teams in delivering a seamless patient experience. You will schedule appointments, collect patient history, and assist with eye exams and lens fitting as needed.

The role emphasizes teamwork, strong communication, and a proactive approach to problem solving in a fast-paced store environment.