Optical Patient Experience Specialist

nowoptics

Forney (TX)

On-site

USD 32,000 - 42,000

Full time

4 days ago
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Benefits offered by this job

Medical insurance
Dental insurance
Free eyeglasses (2 per year)
Paid time off
Professional development

Job summary

Stanton Optical is seeking a Store Associate to warmly greet patients, promote eyewear products, and support both retail and clinical teams in delivering a seamless patient experience. You will schedule appointments, collect patient history, and assist with eye exams and lens fitting as needed.

The role emphasizes teamwork, strong communication, and a proactive approach to problem solving in a fast-paced store environment.

Qualifications

  • Associate degree or advanced certification beyond high school, or current enrollment in a comparable program.
  • 2+ years of experience delivering outstanding customer service to patients or customers.
  • Strong communication skills with diverse audiences.
  • Active listening, rapport-building, and empathy in customer interactions.
  • Ability to multitask, prioritize, and adapt to changing business needs in a store setting.

Responsibilities

  • Greet patients and customers, identify needs, and promote available products and services.
  • Foster collaboration between the retail team and clinical services.
  • Schedule appointments and document patient history in the system.
  • Assist management in resolving patient concerns and ensuring timely service.
  • Maintain brand standards and housekeeping; support frame edging and lens delivery.
  • Notify management of equipment issues and order status to ensure on-time delivery.

Skills

Customer service
Communication
Active listening
Problem solving
Team collaboration
Multitasking

Education

Associate degree or certification

Job description

Stanton Optical is seeking a Store Associate to warmly greet patients, promote eyewear products, and support both retail and clinical teams in delivering a seamless patient experience. You will schedule appointments, collect patient history, and assist with eye exams and lens fitting as needed.

The role emphasizes teamwork, strong communication, and a proactive approach to problem solving in a fast-paced store environment.

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