Optical Technician & Patient Experience Champion

Now Optics; Spartanburg (SC); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Prescription drug coverage

Life insurance

Short-term disability

Eyewear discounts

Identity theft protection

Pet insurance

Paid time off

Professional development

Employee assistance program

Friends and Family discounts

Sales commission

Job summary

Stanton Optical is hiring an on-site Store Associate to greet customers, identify needs, and drive sales while coordinating with both retail and clinical teams. You will schedule appointments, collect patient information, and assist with basic eye tests and frame adjustments.

We seek candidates with at least 2 years of customer service experience, strong communication, and a collaborative attitude. The role offers competitive benefits, paid time off, and commission on sales.

Qualifications

• Associate degree or higher preferred.
• 2+ years of delivering outstanding customer service to patients/customers.
• Strong communication and active listening skills.
• Able to build rapport and empathize with patients.
• Proactive problem solving and multitasking in a fast-paced environment.
• Collaborative spirit with a team-focused approach.

Responsibilities

• Greet customers as they enter, identify needs, and promote products/services.
• Foster collaboration between retail and clinical teams and manage customer flow.
• Schedule appointments, collect patient history, and perform basic tests and screenings.
• Assist with patient concerns, resolve issues, and ensure timely completion of orders.
• Maintain brand standards and housekeeping, and support lab and repair tasks as needed.

Skills

Customer service

Communication

Active listening

Multitasking

Problem solving

Team collaboration

Education

Associate's degree or higher

Job description

Stanton Optical is hiring an on-site Store Associate to greet customers, identify needs, and drive sales while coordinating with both retail and clinical teams. You will schedule appointments, collect patient information, and assist with basic eye tests and frame adjustments.

We seek candidates with at least 2 years of customer service experience, strong communication, and a collaborative attitude. The role offers competitive benefits, paid time off, and commission on sales.